Weft Support

Welcome! We're here to help you get the most out of Weft.

Getting Started

How do I add items to my wardrobe?

1. Tap the + button on the Wardrobe screen
2. Take a photo of your clothing item (laid flat or on a hanger works best)
3. Weft automatically identifies the category, color, material, and fit
4. Review the details and tap Save

How does Fit Check work?

1. Take a photo of yourself wearing an outfit (full-length mirror works best)
2. Tap Fit Check and upload your photo
3. Get specific feedback on fit, proportions, color coordination, and styling

How do I use the Style Guide?

1. Go to your Wardrobe
2. Tap any item you want to build an outfit around
3. Tap Style Guide
4. See complete outfit recommendations using pieces you already own

What is Scout?

Scout helps you make smarter shopping decisions:

1. Tap Scout
2. Photograph something you're considering buying
3. Get analysis on whether it fills a gap in your wardrobe, duplicates what you have, or pairs well with your existing pieces

Subscription & Billing

What's included in the free version?

• Up to 25 wardrobe items
• 5 Fit Checks per month
• 5 Style Guide requests per month
• 3 Scout analyses per month
• Basic wardrobe analysis

What's included in Weft Pro?

• Unlimited wardrobe items
• Unlimited Fit Checks
• Unlimited Style Guide requests
• Unlimited Scout analyses
• Advanced wardrobe analytics
• Priority support

Pricing:

• Monthly: $9.99/month
• Annual: $99.99/year (save 17%)

How do I cancel my subscription?

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Select Weft Pro
5. Tap Cancel Subscription

You'll retain Pro access until the end of your current billing period.

Can I get a refund?

Refunds are handled through Apple. To request a refund:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Weft Pro subscription
4. Tap Report a Problem and follow the prompts

Privacy & Data

What data does Weft collect?

• Photos you upload (wardrobe items, outfit photos, shopping items)
• Wardrobe item details (category, color, material, fit notes)
• Usage analytics (which features you use, how often)

How is my data used?

• Your photos are analyzed by the Anthropic Claude API to provide styling advice
• Usage data helps us improve the app
• We never share your personal data with third parties for advertising

Can I delete my data?

Yes. Go to Profile → Settings → Delete Account. This permanently removes all your wardrobe items, photos, and usage data.

For our full Privacy Policy, click here.

Troubleshooting

The app crashes or freezes

1. Force quit Weft and reopen it
2. Restart your iPhone
3. Make sure you're running the latest version (check the App Store for updates)
4. If the problem persists, contact us at [email protected]

AI features aren't working

• Make sure you have an active internet connection
• Check if you've reached your monthly limit (free tier only)
• Try taking a clearer photo with better lighting

My wardrobe items aren't syncing

• Check your internet connection
• Log out and log back in
• If you recently deleted items, it may take a few moments to sync

Photo uploads fail

• Make sure Weft has permission to access your Photos (Settings → Privacy → Photos)
• Check that you have enough storage space on your device
• Try compressing large photos before uploading

Contact Us

Email: [email protected]

Response time: We typically respond within 24–48 hours.

When contacting support, please include:

• Your device model and iOS version
• A description of the issue
• Screenshots if applicable

Feature Requests

We're always improving Weft! If you have ideas for new features or improvements, email us at [email protected] with the subject line "Feature Request."